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Hotel du Louvre
Is your reservations process secure? Yes, a credit card number is required for all reservations made via the Internet.
To protect you against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. The programme that sends your credit card number to our reservation system is totally safe and secure. The system is protected by a protocol known as SSL, which guarantees that all of the information you provide is encrypted or coded as it travels over the Internet. Will my credit card be charged if I don't cancel and I don't show up? Yes, reservations are automatically guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked. Your credit card number is required at time of booking to guarantee your reservation.(A night penalty is applied in case of no show and according to the cancellation policy of the Hotel) Can I cancel a reservation online? Yes, to cancel a reservation online click on "Retrieve or Cancel reservation" from the on-line booking page. Retrieve the reservation and then cancel. Retain your cancellation number for your records. How do I retrieve my reservation online? You may search for existing reservations by using either a confirmation number or a credit card number. NOTE: Your reservation MUST have been made on-line in order to retrieve or cancel it. Otherwise, please contact your nearest Concorde Hotels Reservation Center by phone.
How do I modify a reservation booked via the Internet? Currently our booking engine cannot support changes to an existing reservation online. You may however cancel and rebook your reservation online. We are looking at ways to enable you to change reservations and hope to have this available soon. I need more than one room. Can I book two rooms with one reservation? No. Multiple rooms require multiple reservations. You can book a second room by repeating the reservation. Please be aware that entering a request for two rooms in the "Comments" section will not guarantee two rooms, without your credit card number for security reasons. What if I need to book several rooms (for example, for my family reunion)? Fifteen or more people for the same arrival and departure pattern is considered a group booking. Group bookings typically have different rate and availability structures, handling instructions and deposit requirements than non-group reservations. To book a group go to our Meet in Style section.
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