General conditions Applying
1. CONCORDE PRESTIGE CARD - FEATURES
1.1. The Concorde Prestige scheme provides members with certain advantages,
namely the Concorde Hotels Miles credits as well as awards based upon
pre-established rules in line with the conditions below.
1.2. The Concorde Prestige card may be used in Concorde Hotels participating in
the Concorde Prestige scheme.
1.3. The card is valid for one year and may be used up until the last day of
the month shown. The card is not transferable and may not be resold or lent to
another person. It is not a credit card.
2. HOW TO APPLY FOR THE CONCORDE PRESTIGE CARD
2.1. Anyone wishing to join the Concorde Prestige scheme may apply to do so by
returning a completed, signed application form together with payment to
Concorde Hotels, Prestige Department, 58, boulevard Gouvion St Cyr, 75017 Paris
- France.
2.2. Anyone whose application is accepted by Concorde Hotels will be sent in
the best delay a personalized Concorde Prestige card with name and membership
number together with terms and conditions on how to use the Concorde Prestige card.
2.3. Application for the Concorde Prestige card implies unlimited general
acceptance of these conditions.
2.4. Concorde Hotels reserve the right to refuse applications which do not meet
the stated criteria, without having to justify their decision.
2.5. Each applicant is obliged to provide information regarding changes of
address. Concorde Hotels will not be held responsible for mail not forwarded or
for any possible consequences.
3. BENEFITS
3.1. Preferentials rates
Anyone who holds a Concorde Prestige card can benefit in the participating
hotels from preferential rates representing from 10 to 20% discount on
displayed rates, 7 days a week (rates available upon request). The benefits
mentioned above cannot be combined either with other Concorde Hotels promotions
or in the case of contractual reductions granted to a company. The cardholder
may take advantage of promotional rates at the hotel upon request and subject
to availability.
Rates negotiated with an individual hotel or with the Concorde Hotels Group (by
an individual or company) take priority over card benefits.
3.2. Preferential Services
- Upgrade to superior room on request and subject to availability.
- Room available until 4.00 pm on the day of departure with prior request and
upon availability.
3.3. Conditions
These discounts only apply in participating hotels.
4. CONCORDE HOTELS MILES
4.1. Principle
During any paid stay in a participating Concorde Hotels in the Prestige scheme
where at least one night is spent in a room at that hotel, the cardholder will
be eligible for Concorde Hotels Miles calculated on the following basis : 15,24
€ (approx. 18 USD) including VAT spent at the hotel = 500 Concorde Hotels
Miles.
There is a maximum of Concorde Hotels Miles earned per stay : 100 000 miles
(expenses of 3 049 € including VAT), one stay being one or several
consecutive nights whether one or several entry forms have been filled in.
4.2. How to calculate Concorde Hotels Miles
4.2.1. Services provided by the hotel, invoiced to the client holding the
Concorde Prestige card and paid for immediately, are taken into consideration
in the calculation of Concorde Hotels Miles: accommodation, breakfasts, lunches
or dinners taken in a restaurant at the hotel or in the room, telephone, fax
... Excluded are banquet services including group dinners, any services
associated with the hiring of function rooms or cocktail parties. Services
charged to the hotel by outside suppliers cannot be used for Concorde Hotels
Miles (taxis, golf, thalassotherapy, shows, restaurants other than in the
hotel, etc, ...).
4.2.2. The calculation of Concorde Hotels Miles is based upon the total
including VAT shown in Euros on the invoice. If the latter is given in
a currency other than Euros, the amount will be converted into Euros
using the current exchange rate at the time the Concorde Hotels Miles
are calculated.
4.2.3. Services included as part of an offer will under no circumstances be
taken into consideration for the purpose of calculating the number of Concorde
Hotels Miles.
4.3. How to obtain Concorde Hotels Miles
4.3.1. Only the holder of the Concorde Prestige card is eligible for Concorde
Hotels Miles. In order to be credited with Concorde Hotels Miles, it is
essential the cardholder gives the membership number when booking and that the
card be presented on arrival at the hotel. Concorde Hotels Miles obtained will
be credited to the cardholder's account.
4.3.2. The cardholder must ensure that the correct number of Concorde Hotels
Miles obtained have been credited. In the event that a cardholder believes
Concorde Hotels Miles have not been correctly credited, all relevant
information (invoice, membership number) should be forwarded to the Marketing
Department, 58, boulevard Gouvion St Cyr, 75017 Paris, France (Tel.: (33) (0) 1
56 68 50 33) no longer than 3 months after the date of stay. In the event that
the claim is justified, the appropriate Concorde Hotels Miles will be credited.
4.3.3. Concorde Hotels reserve the right to debit the account of any cardholder
who has had Concorde Hotels Miles wrongly credited and also reserve the right
to award additional Concorde Hotels Miles during individual promotions.
4.3.4. A statement of Concorde Hotels Miles will be sent to the cardholder
whose account has been debited or credited. These statements will be supplied
on a one off basis with no extra copies.
5. GRANTING OF AWARDS
5.1.1. Concorde Prestige awards enable the holder to have free accommodation
and breakfast in participating Concorde Hotels in the Prestige scheme.
With the card is sent the terms and conditions detailing how to use Concorde Prestige and giving
a list of awards available as well as the requisite number of miles.
5.1.2. The accommodation award makes it possible to stay free of charge in a
superior single or double room in a hotel in the category specified on the
award certificate, with breakfast included. The holder can share his room with
another person without paying a supplement. The latter will also be offered
breakfast for the free night. The holder can however, only accumulate 2
accommodation awards in the course of one stay, that is to say, 2 consecutive
free nights in the same hotel.
5.1.3. Concorde Hotels Miles are valid for 6 months after the expiry date shown
on the card. After this date they will be cancelled. For example, in the case
of a card valid from 1 January to 31 December 2001, Concorde Hotels Miles
accumulated during this period are valid until 1 July 2002.
5.1.4. The holder must pay for all additional services relating to his stay.
5.1.5. Air France awards consist in converting
Concorde Hotels Miles in Frequence Plus Miles as follows :
10 Concorde Hotels Miles = 1 Frequence Plus Mile
Minimum transfer : 30 000 Concorde Hotels Miles.
Maximum transfer : 400 000 Concorde Hotels Miles.
The holder can transfer the Concorde Hotels Miles in Frequence Plus Miles only once a year.
5.2. Procedure for obtaining awards
5.2.1. Award certificates may only be made out to the holder of the Concorde
Prestige card.
5.2.2. When the holder has the necessary number of Concorde Hotels Miles valid
for the period in question, he/she can apply for Concorde Prestige award by
calling one of Concorde Hotels' Reservation Centers. No award will be granted
directly by the hotels. Regardless of the type of award, reservations must be
made within a period of one week to 3 months prior to the date of stay.
Concurrently, the number of miles required will be debited from the Concorde
Hotels Miles available on the cardholder's account and a confirmation slip as
well as an award certificate will be sent to the holder in the best delay ;
This is provided the necessary number of miles are on the account and subject
to availability. Concorde Hotels will not, under any circumstances, be held
responsible for any delay in forwarding the awards or awards lost or destroyed
in the post.
5.2.3. It is only possible to issue an award certificate when the holder books
the required stay with a Concorde Reservation Center (and not directly to the
Hotel). It will only be valid for this booking.
5.2.4. Where unavoidable circumstances make it necessary to cancel, it is
essential the award certificate be returned to the Concorde Marketing
Department. On receipt, the holder's account will be re-credited with Concorde
Hotels Miles. A single cancellation will be accepted. If this reoccurs, the
Concorde Hotels Miles will be lost.
5.2.5. It is essential that the holder of the Concorde Prestige card presents
the card, award certificate and confirmation slip to the reception desk upon
arrival at the hotel.
5.2.6. When the holder has accumulated the necessary number of Concorde Hotels
Miles valid for the period in question, he/she can ask for partner award (Miles
transfer) by calling the Concorde Marketing Department. No partner award will
be granted directly by the hotels. Concurrently, the number of Concorde Hotels
Miles required will be debited from the Concorde Hotels Miles available on the
cardholder's account ; This is provided the necessary number of Miles are on
the account and subject to availability. The holder will have to mention the
number of his/her Concorde Prestige card as well as the number of his/her
Frequence Plus card on which he/she wants to
transfer the Miles. The transfer is definitive and Concorde Hotels will not
under any circumstances be held responsible for any delay in forwarding the
awards.
5.3.1. The Concorde Hotels Miles accumulated by the holder and the awards
granted are not his personal property; they may not be transferred (excepted
for miles conversion - 5.1.6) or assigned for any reason whatsoever.
5.3.2. The number of Concorde Hotels Miles required for awards is fixed. The
number of Concorde Hotels Miles required for an award cannot be reduced for a
holder entitled to a discount.
5.4. Responsibilities of Concorde Hotels
5.4.1. Awards may not, under any circumstances, be backdated, have a redemption
price or exchange value, sold or converted into cash in any form whatsoever.
5.4.2. Concorde Hotels' awards are subject to availability. It is possible that
no room will be available during certain periods. Concorde Hotels disclaim all
responsibility with regards to bookings unavailable due to such circumstances.
5.4.3. Awards are dependent upon the number of rooms reserved for the scheme.
Concorde Hotels will be the sole judge of the number of rooms available for
this purpose; no claim will be accepted, even if rooms are available in the
hotel. Given the limited number of rooms, holders are advised to book as early
as possible, stating the award involved and giving their membership number.
5.4.4. If an award cannot be granted, no compensation will be offered in
Concorde Hotels Miles.
5.4.5. Concorde Hotels reserve the right to refuse or limit free services
during specific periods.
5.4.6. Where an award is unfairly refused, Concorde Hotels' liability will be
limited to the value of the award. Any compensation can only take the form of
an award of equivalent value.
5.4.7. Concorde Hotels reserve the right to change the number of Concorde
Hotels Miles required for granting of any award and to cancel any award offer
with immediate effect without notice.
6. GENERAL POINTS
6.1. Concorde Hotels reserve the right to change the terms of this contract
without notice.
6.2. Concorde Hotels reserve the right to cancel this scheme within a 6-months
period. It will be possible to collect points during the 6 months following
notification, regardless of the card expiry date.
6.3. Concorde Hotels may extend this scheme to include other hotels or
businesses which are not hotels. Concorde Hotels will inform cardholders of any
conditions relating to new members.
6.4. Concorde Hotels reserve the right to end the participation of any hotel or
any business which is not a hotel in the scheme, without notice.
6.5. This scheme cannot be operated in conjunction with any other scheme.
6.6. This scheme is valid only in countries where allowed by law. In certain
countries, the law may impose restrictions regarding the application of and/or
participation in the Concorde Prestige scheme. In order to comply with the law
in these countries, Concorde Hotels reserve the right to act upon new
instructions immediately and make any necessary changes to their scheme without
prior notice.
6.7. The recipient of any awards has sole responsibility for the payment of any
tax relating to awards granted under the scheme as well as informing the
appropriate government authorities of the fact that awards have been received.
6.8. Any person who registered under the scheme gives Concorde Hotels the
express authority to use any information in their possession for Sales and
Marketing purposes. Members may have free access to their file for the purpose
of amending information. The information will be treated as confidential and
may only be communicated to member companies. If, however, the holder does not
wish the information to be distributed to such members, it will be sufficient
for him to inform the Marketing Department of Concorde Hotels in writing.
6.9. In the event of non-payment of a subscription fee or invoice or in the
event of abuse of privileges or false declarations on the part of the holder,
Concorde Hotels reserve the right to exclude a person from the scheme without
notice. No reimbursement will be made for the card.
6.10. In the event of exclusion, Concorde Hotels Miles accumulated up to that
point will be lost and the holder not eligible for compensation of any kind.
The excluded person will also be excluded from membership of any subsequent
scheme.
6.11. The holder may decide at any point to cease participation in the Concorde
Prestige scheme. Concorde Hotels must be notified of this in writing. Any
Concorde Hotels Miles accumulated will then be lost.
6.12. In the event of the holder's death, Concorde Hotels awards are not
transferable. The account will be closed and the Concorde Hotels Miles lost.
6.13. In the event of loss, theft or damage of the card, the holder must inform
the Marketing Department of Concorde Hotels, 58, boulevard Gouvion St Cyr,
75017 Paris, France. Following notification a new card will be dispatched with
the same expiry date in the best delay. All Concorde Hotels Miles entered and
not used will be transferred to the new account and the old card cancelled.
6.14. The Concorde Prestige card may be renewed by payment of a further
subscription fee. The holder will be notified prior to expiry date.
6.15. In the case of any difference of opinion regarding the interpretation of
the general conditions of the scheme, the guide or any other documentation
provided by Concorde Hotels as a result of translation into a foreign language,
the French version will be regarded as absolute. French law will apply to the
contract and any judgement applied for in Paris with regards to any dispute
regarding the scheme.
In accordance with the French Data Protection Law (January 6, 1978), we inform
you that you have the right to access, change, edit or delete any of your
personal data (art. 34).
To exercice this right, contact the webmaster
or Concorde Hotels, Marketing Department, 58, boulevard Gouvion St Cyr, 75017
Paris, France
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